Delivery & returns

La livraison avec Bruce Field

Delivery

   Shipping methods
   Delivery charges
   Delivery time

Return procedure

Delivery

Packages are usually shipped within 48 hours after receipt of your payment. Regardless of the shipping method (So Colissimo or Letter Followed), we will inform you by e-mail with a link that will allow you to keep track of every step of the delivery of your parcel on the postal network.

Shipping charges include packaging, handling and postal fees. For deliveries in metropolitan France, we take care of all of these charges for any order.

The parcels are oversized and protected items.

 

Shipping methods

So Colissimo

In order to meet the needs of each of our clients, and their utmost to facilitate the delivery of their articles, Bruce Field uses the services So Colissimo.

So Colissimo is a service of The Post office, which allows you to deliver where you want, offering you 5 solutions delivery.

- your home : your parcel is returned to you with clean hands. If you are absent, it will be deposited in your mailbox. If its size does not allow delivery to the mailbox, it will be made available in your post office. In all cases you are informed by e-mail 24 hours before the delivery of your parcel.

- appointment : as soon as your parcel is available to be delivered, you are notified by e-mail and SMS. You will be able to select, from Monday to Friday, the time slot that suits you best for your delivery. Service available exclusively on Paris intra-muros.

- in your area Cityssimo : the instructions Cityssimo are sites withdrawal automatic package available 7j/7 and 24h/24. You are informed of the availability of your parcel by email and SMS. The latter will tell you your codes withdrawal allows you to withdraw your parcel in 10 business days.

- from your merchant : you can choose from one of the many merchants near your home, your place of work or holiday, with whom you want to deliver. You will be informed of the availability of your package by email that will allow you to come and remove it within 10 working days.

- at your post office : you can choose the post office where you want to deliver. You will be informed of the availability of your parcel by text message and by e-mail, with a right of withdrawal, allowing you to come and remove it in the office in 10 business days.

Choix d'un point de livraison avec So Colissimo

To follow the delivery of a parcel sent by So Colissimo, insert your tracking number at the following link :

http://www.colissimo.fr/portail_colissimo/suivreResultat.do?parcelnumber=

Letter Followed

For articles of small size and low value, we use the services Letter Followed. It is an envelope that includes tracking and insurance, delivered without a signature directly in your mailbox. If its size does not allow delivery to the mailbox, it will be made available in your post office.

To follow the delivery of a parcel sent by So Colissimo, insert your tracking number at the following link :

http://www.csuivi.courrier.laposte.fr/suivi/index?id=

Delivery charges

Delivery is free for orders delivered in metropolitan France.

For the other regions, the fixed shipping and tax depending on the amount of the order :

Area Up to€30 Between 30€ and 50€ Between 50€ and 100€ Greater than€100
Metropolitan France Offered Offered Offered Offered
Belgium 10€ 10€ 10€ 13€
European Union 15€ 15€ 25€ 25€
Europe outside EU 20€ 20€ 25€ 30€
North america and DOM-TOM 25€ 30€ 35€ 42€
Asia and Oceania 35€ 35€ 45€ 55€

 

Delivery time

Your order is prepared by our care for you be shipped out to you within the shortest possible time.
The packages are then shipped via Colissimo (or via Letter) Followed for articles of small size).

Metropolitan France > 2 to 3 days
Europe > 4 to 8 days
International > 4 to 8 days

 

Return procedure

For any return, please inform us by e-mail with your name and order number to the address contact@brucefield.com. For exchanges, please specify the desired article to be set aside.

Upon receipt of your package, you have a period of 15 days to return, at your expense, the products not agreeing to you.

The articles are to be returned in Colissimo recommended in their packaging and original condition to :

CODIPA - BRUCE FIELD
Customer Service
57, avenue Michelet
93400 Saint-Ouen

Please enclose your delivery note or invoice as well as your instructions for refund, exchange or have.

We will only accept the products in perfect condition for resale, which have been neither worn, nor washed, nor ironed, or altered, or soiled and in their original packaging. Any product damaged will be neither refunded nor exchanged.

Exchanges are processed and dispatched within the following 72 hours. Refunds are generally made within 15 days of the receipt of the return.

Download your return form


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